FAQs

Is there a charge for using PWD's online bill pay service?

It's a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

What forms of payment can I use?

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

How do I remove or change my credit card or bank account number for online payments?

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website.

PWD's online account management and bill pay system: If you pay your bill on PWD’s website, select the Pay Bill link at the PWD Home Page and sign in.

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I’ve read PWD’s Frequently Asked Questions about Online Account and Bill Payments but still need assistance. What should I do?

For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org . You will receive an email response in 24 hours during normal business hours.

 

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Can I pay my bill on-line at PWD's website?

Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be prompted to enter your bank account and routing #. 

There are 4 online payment methods to choose from:

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Can you tell me more about Autopay?

What is AutoPay?

AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.

Can I cancel AutoPay?

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The water coming out of my faucet is dirty, what do I do?

Inquiries about dirty water are some of the most common customer calls we receive, and for good reason.  It’s disconcerting when you turn on the tap expecting clear water and instead see water that is discolored or dirty.  Customers often wonder why this happens, what they can do, and most of all, if the water is still safe to use?  Read on for answers to these and other questions about dirty water.

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Contact: 225 Douglass Street, PO Box 3553, Portland, ME 04104-3553

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